In the normal course of business, we obtain information from you to provide you with excellent customer service. Below are ways we use and secure your information:
Information You Provide to Us
When you visit shop.farniente.com, you have several opportunities to submit information to us:
At Checkout – When you purchase wines from us, we ask for your name, date of birth, billing and shipping addresses, phone number, credit card number, and email address so we may process your order according to state regulations as well as provide information to your credit card company for verification and approval.
When you make a purchase or join one of our wine clubs, your credit card statement will show the charge as coming from “Far Niente/Nickel & Nickel.”
My Account – When you create an account, you supply your name, date of birth, address, phone number, credit card number, email address, user name, and password. We use this information to fulfill your orders in a timely manner. We are never able to see your password. If you need to reset either your username or password, simply click the link on the login page.
Mailing List – When you supply your email address or indicate that you wish to receive winery updates via email from us, we send you pertinent information about our wines and wineries. If at any time you wish to unsubscribe, simply click the link at the bottom of your most recent email from us.
Gift Messages – You have the opportunity to supply a gift message on your orders. We make no use of the information contained in these greetings except to completely your order as requested.
Information We Don’t Collect
When you browse our website, we do not collect your name, email address or any other personal information unless you provide it to us.
Our third-party e-commerce provider, WineDirect, is certified according to Payment Card Industry Data Security Standards (PCI DSS). Your credit card data is encrypted with a Triple DES (3DES) algorithm.
How We Use Email
After you place an order on our site, you will receive an email confirmation as well as an email with shipment tracking information. You will also receive information about our wines and wineries and may unsubscribe at any time by clicking “Unsubscribe” at the end of any email.
Information We Share With Others
We do not share or sell your information to anyone nor do we contribute to or participate in shared or cooperative databases
Contact Us - For questions or comments, please contact us at INFO@FARNIENTE.COM or (707) 944-2861.
This section applies only to California residents. It describes how we collect, use and share Personal Information of California residents in operating our business, and their rights with respect to that Personal Information. For purposes of this section, “Personal Information” has the meaning given in the California Consumer Privacy Act of 2018 (“CCPA”) but does not include information exempted from the scope of the CCPA.
As a California resident, you have the rights listed below. However, these rights are not absolute, and in certain cases we may decline your request as permitted by law.
You can request the following information about how we have collected and used your Personal Information during the past 12 months:
You can request a copy of the Personal Information that we have collected about you during the past 12 months.
You can ask us to delete the Personal Information that we have collected from you.
Opt-out of sales
If we sell your Personal Information, you can opt-out. In addition, if you direct us not to sell your Personal Information, we will consider it a request pursuant to California’s “Shine the Light” law to stop sharing your personal information covered by that law with third parties for their direct marketing purposes.
If we know that you are younger than 16 years old, we will ask for your permission (or if you are younger than 13 years old, your parent’s or guardian’s permission) to sell your Personal Information before we do so.
Nondiscrimination. You are entitled to exercise the rights described above free from discrimination. This means that we will not penalize you for exercising your rights by taking actions such as denying you services; increasing the price/rate of services; decreasing service quality; or suggesting that we may penalize you as described above for exercising your rights.
You may exercise your California privacy rights described above as follows:
Right to information, access and deletion
You can request to exercise your information, access and deletion rights by:
Right to opt-out of the “sale” of your Personal Information
We do not sell your Personal Information in the conventional sense (i.e., for money). However, like many companies, we use services that help deliver interest-based ads to you. California law classifies our use of these services as a “sale” of your Personal Information to the companies that provide the services. This is because we allow them to collect information from our website users (e.g., online identifiers and browsing activity) so they can help serve ads more likely to interest you. You can request to opt-out out of this “sale” of your personal information here by calling our toll-free number or sending an email to the above listed addresses.
We will need to confirm your identity and California residency to process your requests to exercise your information, access or deletion rights. We cannot process your request if you do not provide us with sufficient detail to allow us to understand and respond to it.